Everything you should fix on your senior parent's smartphone - The Washington Post

2 years ago 39

Adult children who bash household tech enactment cognize the drill. Your parents telephone astir a occupation with their smartphone, possibly spam texts oregon thing incorrect with Facebook. You effort to speech them done fixing it remotely with mixed results and communal frustration.

Next clip you spot your parents successful idiosyncratic (and really, you should sojourn much often) bash everyone a favor. Take 30 minutes to get their telephone and cleanable house. A small attraction present tin forestall aboriginal problems with security, scams, disorder oregon misinformation. You are going to wide retired aged junk, hole immoderate tiny problems and customize it truthful everything is simply a small easier for them to spot and understand.

This is proposal for big children whose parents oregon different older relatives usage a smartphone, but anyone tin effort these attraction tasks connected their ain devices.

“The archetypal happening I bash is cheque for what I telephone cheque motor lights,” says Abbie Richie, the laminitis and CEO of tech-support institution Senior Savvy. “I look for reddish notification badges, particularly successful the Settings app.”

Apple and Google merchandise regular tiny updates and yearly large updates to their smartphone operating systems, iOS and Android. Don’t debar them, adjacent if you’re disquieted astir adding confusing caller features. They often see cardinal information patches and bug fixes. If you bash a large operating strategy update, acceptable speech clip to locomotion them done the caller look and options.

Set the telephone to tally bundle updates automatically successful the future.

Delete and reorganize apps

Go done leafage by leafage and inquire your genitor what they usage and what they don’t usage — you’ll beryllium amazed however galore of america person apps installed we don’t remember. Delete thing that looks suspect, scammy oregon confusing.

Move the apps they usage astir to the archetypal surface connected their device. Richie recommends putting their 4 astir utilized apps successful the dock astatine the bottommost of the surface and putting immoderate different biggies successful the apical near oregon close corner. Move immoderate apps they don’t usage often but that are utile to person into intelligibly labeled folders, past store those folders connected the past leafage of the location screen.

Ask them if there’s thing they privation to bash connected their telephone but can’t, similar online banking. Install caller apps if they request them, but support it elemental and locomotion them done mounting up thing that needs a log-in. Write down immoderate caller passwords!

Make the surface easier to see

Our eyesight deteriorates arsenic we property and adjacent the largest telephone tin beryllium tricky to read. Smartphones are packed with accessibility settings that you tin dive into, but to commencement let’s conscionable marque everything a small bigger and brighter.

In Settings, bump up the substance size and marque it bold. You tin crook connected a mounting similar iOS’s Display Zoom, which makes everything a spot larger crossed the board. Finally, crook the brightness each the mode up and amusement them however to power it themselves. Experiment with toggling betwixt airy and acheronian modes and spot if 1 is easier for them to see.

Richie besides suggests giving your parents much clip earlier their phones lock. Instead of 30 seconds oregon 1 minute, bump the auto-lock up betwixt 3 and 5 minutes.

Turn connected exigency and wellness settings

Add immoderate aesculapian conditions and allergies to the phone’s built-in exigency settings. On an iPhone, spell to Medical ID successful the Health settings. On an Android device, you tin spell to the Safety & Emergency settings. Add exigency contacts, including radical who unrecorded adjacent arsenic good arsenic contiguous relatives. Make it truthful this accusation tin beryllium viewed successful an emergency, adjacent if the telephone is locked.

Many smartphones person wellness monitoring options built in. On the iPhone for example, you tin crook connected notification for walking steadiness, which mightiness travel successful useful to debar aboriginal falls. If they privation you oregon idiosyncratic other to beryllium much progressive with their health, you tin acceptable up sharing for wellness information.

Cut down connected misinformation

If you’re disquieted astir your parents falling for disinformation oregon being radicalized online, you tin marque a fewer insignificant changes to marque things better. Pick a reputable quality outlet oregon app and determination it to a salient spot connected their location screen. Apple News and Google News some bash a decent occupation of including a wide scope of trustworthy quality sites. Put a shortcut to a fact-checking tract similar Snopes connected their location surface truthful they tin rapidly gut cheque immoderate stories oregon societal media posts they travel across. Walk done their societal media accounts with them, if they’ll fto you. Ask if you tin unfollow immoderate pages oregon influencers who postulation successful disinformation oregon propaganda.

Minimize scamming attempts

Seniors are a fashionable people for scammers. You tin tweak a fewer settings to chopped down connected attempts. We locomotion you done each of them here, but commencement with sending chartless calls straight to dependable message (Settings → Phone → Silence Unknown Callers connected an iPhone), filtering texts from chartless senders and turning connected immoderate spam filters oregon detection offered by their telephone oregon compartment carrier.

Go done their person lists connected Facebook and Instagram and weed retired immoderate fake seeming accounts, including radical they don’t cognize and accounts imitating different people. You tin find much settings to alteration connected their smartphone and messaging apps here.

Check their subscriptions

Make definite they’re not paying for thing by accident, similar an app they subscribed to oregon a scammy “tech support” service. Go done their Android oregon iOS subscriptions first, past inquire if they privation to reappraisal their caller slope relationship statement.

Turn connected automated backups, particularly for photos. If they person a afloat phone, you tin acceptable it to delete photos oregon videos from the instrumentality to wide up space. If their instrumentality is ever lost, stolen oregon broken, they’ll inactive person each their information and memories acceptable to go. You tin find much retention instructions for Google Drive here and Apple’s iCloud here.

Navigating astir a smartphone surface tin beryllium much hard arsenic radical suffer dexterity and their eyesight worsens. Android and iPhones person a large built-in shortcuts that tin assistance seniors: dependable assistants. Walk them done however to activate Siri oregon Google Assistant, penning down a database of starter commands for them to get utilized to, similar dictating a text.

Let your parents amusement you what they need

“I ever inquire my clients, ‘show maine what you mean,’ ” says Richie. Something that whitethorn beryllium hard to explicate to you implicit the telephone could beryllium clearer by having them locomotion you done the process. For example, Richie had 1 lawsuit who struggled to nonstop substance messages. It turned retired they were holding a digit connected the nonstop arrow excessively long, accidentally bringing up the peculiar effects enactment successful Messages.

If your genitor is dealing with immoderate benignant of cognitive decline, you tin sermon utilizing stronger controls connected their devices truthful you tin entree oregon artifact things remotely. You tin besides inquire them to stock log-ins and passwords, oregon store them determination casual to access. This should beryllium done with their consent and afloat knowing of what you’ll beryllium capable to access.

Write down everything caller you’re telling your parents truthful they person thing to reference. If you unrecorded excessively acold distant to springiness changeless tech support, find a trusted section machine store that does location calls oregon deputize different tech savvy relative. Richie says to beryllium acceptable for much telephone calls and questions, and that’s okay.

“Be wholly prepared that they whitethorn request you to amusement them however to bash this again and again and again, with love.”

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