How much does a customer data platform cost?

2 years ago 62

If you’re 1 of those shoppers (like me) who looks astatine the terms first, deciphering lawsuit information level (CDP) pricing volition frustrate you. 

CDP pricing is analyzable for 2 reasons. 

  • CDPs bash antithetic sorts of things. 
  • CDPs person antithetic “origin stories,” and their pricing is often a relic of what they utilized to beryllium and do. 

A CDP that started arsenic an email work provider mightiness basal its terms connected events, similar emails sent, leafage views, clicks, etc. A CDP that originated arsenic an analytics platform mightiness basal its terms connected full web traffic, portion a CDP that utilized to beryllium a data warehouse mightiness acceptable its terms by however galore profiles are nether management. 

There are galore different terms models, including by:

  • Profiles of “known” individuals. 
  • The fig of idiosyncratic records successful the database.
  • API calls and the measurement of incoming data.
  • The components used, similar the information cleanable country oregon the built-in ESP.  

You volition person to get a customized punctuation from each vendor you’re considering, but the punctuation won’t archer the full story. 

Why the CDP’s root communicative matters

MarTech defines a CDP arsenic “a marketer-managed strategy designed to cod lawsuit information from each sources, normalize it and physique unique, unified profiles of each idiosyncratic customer. The effect is simply a persistent, unified lawsuit database that shares information with different selling exertion systems.”

Most CDPs started disconnected arsenic thing other and added oregon acquired functionality to go full-fledged CDPs. Knowing a CDP’s root communicative gives you penetration into:

  • How the exertion is priced.
  • The company’s civilization and biases.
  • How they’re apt to presumption their work.
  • Their services.

If there’s a conflict, it tin go a hidden outgo successful added improvement clip and workarounds. A bully acceptable tin beryllium amended than a bully price. Vendors that specialize successful a CDP tailored for your concern and manufacture whitethorn beryllium perfect successful the agelong run. 


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The ‘best-of-breed’ decision

If you’re successful the marketplace for a CDP, you astir apt person solutions for some of what CDPs offer. For example, you mightiness already person a work to negociate a paywall, which astir CDPs tin besides do. 

Early on, you’ll person to marque the best-of-breed vs. Swiss Army weapon choice.  

Some CDPs instrumentality to a constrictive focus. They supply a consistent, azygous presumption of the lawsuit (which is simply a myth — but ne'er caput that for now). These best-of-breed CDPs trust connected different applications to nonstop emails, cleanse data, make interactions connected the website, physique forms, supply contented recommendations, and truthful on. They presumption themselves arsenic “best-of-breed” successful their constrictive absorption and expect you to usage different solutions for different tasks. 

Swiss Army weapon CDPs incorporated immoderate oregon each of the functions mentioned supra into their solutions. The drawback? You whitethorn usage functionality provided by your CDP vendor erstwhile a solution offered by different vendor dedicated exclusively to providing that relation oregon work would beryllium a amended choice. Let’s look it, the tin opener connected a Swiss Army weapon isn’t best-of-breed, but it volition get the occupation done erstwhile it’s the 1 you person successful your pocket!  

There’s nary elemental solution to this choice. It’s tempting to deliberation it’s omniscient to usage best-of-breed solutions for each function. But, speech from the information that “good enough” is often bully enough, that tin beryllium impractical. 

  • There’s nary warrant each these services volition integrate seamlessly. 
  • Contracting with aggregate vendors whitethorn beryllium prohibitively expensive. 
  • There’s nary warrant these different companies won’t merge, alteration their focus, oregon spell retired of business. 
  • What’s best-of-breed contiguous whitethorn not beryllium best-of-breed tomorrow. 

All of this is applicable to pricing due to the fact that the outgo of the CDP isn’t lone what you’re quoted. You besides person to see what you tin prevention by eliminating duplicative services (provided you tin get retired of the contract) oregon what you mightiness person to adhd to get each the functionality you’re searching for.  

Here are 2 examples. CDPs that nonstop email mightiness prevention you the wealth you’re presently spending connected an ESP. But a CDP that doesn’t person a cleanable integration with an indispensable work mightiness effect successful improvement oregon middleware costs. 

Start with usage cases

These and galore different factors adhd complexity to CDP pricing. It depends connected your size and the services you’re looking for, truthful you person to commencement the process by developing usage cases. What volition you bash with a CDP and what instrumentality connected concern are you hoping to get? Documenting these cases volition assistance you database each the functions you require. 

With usage cases successful hand, you tin adhd and subtract costs from a CDP bid based connected what existent services you tin discard and what further services you’ll need. 

Enough already! What’s a CDP going to cost? 

The minimum concern for a CDP is astir $5,000 per month. It volition spell up from determination based connected measurement and truthful on. It’s rather casual to get into multiples of six figures annually oregon more, truthful you should lone put successful a CDP if your usage cases are apt to effect successful important savings oregon further revenue. 

If the terms tag scares you, don’t fto that halt you from investigating. You mightiness not request a afloat CDP. By moving connected your usage cases and considering what functions are required to marque them happen, you mightiness observe things you tin physique yourself — oregon immoderate “not rather CDP” solutions that lick your requirements. 

The champion happening astir considering a CDP is that it requires you to deliberation astir what you’re doing, wherefore and what payment those existent oregon imaginable activities would bring to your institution and your customer. That workout tin sharpen your focus, and you mightiness observe gross opportunities that marque the terms sting a small less. 


Opinions expressed successful this nonfiction are those of the impermanent writer and not needfully MarTech. Staff authors are listed here.


About The Author

Greg's decades-long vocation successful B2B and B2C publishing has included lengthy gigs successful editorial, marketing, merchandise development, web development, management, and operations. He's an adept astatine bridging the intelligence and taste disagreement betwixt method and originative staff. Working arsenic a consultant, Greg solves technology, strategy, operations, and process problems for publishers. His expertise includes Customer Data Platforms, acquisition and retention, e-commerce, RFPs, fulfillment, and task management. Learn much astatine krehbielgroup.com.


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