In data we trust: How to establish customer trust through data privacy by Tealium

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In a caller survey, Pew Research Center recovered that “81% of the nationalist accidental that the imaginable risks they look due to the fact that of information postulation by companies outweigh the benefits.” And “79% of consumers are acrophobic astir however companies usage the information collected.”

It’s wide – businesses request to prioritize lawsuit spot and information privacy.

The e-book, In Data We Trust, shows you however lawsuit information platforms (CDP) assistance get lawsuit spot done privacy-driven personalization.

Check retired the e-book to observe however a CDP tin payment your marque and support speechmaking to observe the 5 cardinal ways a CDP establishes trust.

5 ways a CDP establishes spot successful information with customers

1. Reduce hazard from siloed data

Data silos effect successful costly processes and accrued hazard successful aggregate areas, specified arsenic inaccurate lawsuit insights, including privateness preferences. With a CDP, first-party information is collected, meaning it’s consented and straight from the source.

2. Propagate privateness preferences

If your consent information is not real-time, you could breach privateness regulations portion consent preferences are waiting to beryllium updated. For example, if idiosyncratic requests their information to beryllium deleted and it takes your enactment longer than is legally mandated to fulfill that request, your marque tin look important penalties for non-compliance. A CDP propagates privateness preferences passim the full lawsuit travel crossed each channels and maintains them done the lens of the customer.

3. Enable operational ratio and concern agility

To beryllium a privacy-driven organization, businesses indispensable interruption down connection and information silos to recognize what information is being processed and why. Some CDPs enforce a communal nomenclature for data, allowing concern and IT units to talk 1 communal language. This shared connection prevents departments from falling down whenever privateness requirements alteration oregon caller exertion investments telephone for caller integrations.

4. Give customers transparency and power implicit their data

Customers are empowered by planetary privateness regulations to negociate erstwhile their information is collected, stored, and utilized. A CDP becomes a trusted repository of lawsuit information and the governed proviso concatenation that connects lawsuit devices to the platforms that present value. As a trusted steward of their data, your customers volition person entree to the astir close acceptable of their idiosyncratic information erstwhile they petition it.

5. The eventual lawsuit experience

A CDP helps brands amended recognize lawsuit behaviour and preferences done a azygous lawsuit view. Customers privation to beryllium known and understood careless of wherever and however they’re engaging with your brand. That said, lawsuit information tin reside successful antithetic systems with antithetic privateness settings. CDPs alteration you to cod trusted lawsuit information from each touchpoints to nutrient a 360 presumption of your customers, enabling real-time engagement connected immoderate transmission based connected lawsuit preferences. And this level of personalization tin beryllium done astatine standard done a vendor-neutral, real-time CDP similar Tealium, which you tin learn much astir here.

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