Filed under:

Things appear to be getting restored, but many are nevertheless affected

Share All sharing options Share All sharing alternatives for: Major Optimum outage in New Jersey cuts off internet for many, but carrier is coming lower back

• Linkedin

• Reddit

• Pocket

• Flipboard

• Email

Illustrator by way of Alex Castro / The Verge

Earlier on Wednesday, at least thirteen,000 customers in New Jersey had been tormented by a primary Optimum outage, in keeping with the employer’s outage map. As of four:33PM ET, even though, the map shows that the range affected has fallen sificantly to over 1,800, indicating that service is getting restored.

Optimum, that's owned by using Altice USA and gives internet, TV, and make contact with services, hasn’t precise which of its services are down, though the outages appear like affecting all three for clients in the Parsippany-Troy Hills and Boonton regions.

“Earlier today, a automobile accident on Route 53 knocked down a pole, causing a fire, which led to a loss of offerings for a few Optimum customers inside the Parsippany, NJ place,” Altice USA spokesperson Ashwin Bhandari said in a assertion to The Verge. “Our groups have been straight away dispatched to the scene and are presently on-web page making maintenance to restore services to affected customers as quick as possible. We admire our customers’ patience right now and will provide an update upon restoration.”

The organization’s @OptimumHelp Twitter account shared a comparable statement.

Alert: A automobile coincidence on Route fifty three induced a loss of offerings for a few Optimum customers in the Parsippany, NJ region. Our crews are operating to restore carrier as quickly as possible. We apologize for any inconvenience.

Update July thirteenth, 4:33PM ET: Added statements from Optimum.

Subscribe to get the exceptional Verge-approved tech offers of the week.

Please affirm your subscription to Verge Deals through the verification e mail we just sent you.