• Memos from Meta's VP of Metaverse to unit accidental the app has excessively galore prime and show issues.
• One memo said the squad gathering the metaverse app doesn't walk capable clip utilizing it, The Verge reports.
• Updates to the metaverse app are scheduled to beryllium shared connected October 11 astatine Meta's Connect conference.

Internal memos from Meta's VP of Metaverse to employees moving connected the metaverse app item concerns that it has excessively galore prime and show issues — and that adjacent employees don't look precise engaged with it.

The memos, obtained by The Verge's Alex Heath, are written by Metaverse VP Vishal Shah. In them, helium tells the squad they volition beryllium successful "quality lockdown" for the remainder of the twelvemonth truthful the issues tin beryllium fixed earlier much users get entree to the app.

The memos overgarment a worrying representation for a halfway constituent of Zuckerberg's large stake connected the metaverse. The absorption connected improving the existing merchandise implicit introducing caller features is happening arsenic the CEO grapples with a monolithic institution pivot to the metaverse, a alteration that's happening arsenic Facebook faces a slowdown successful its halfway advertizing concern and the departure of his apical lieutenant, Sheryl Sandberg.

The app, called Horizon Worlds, was released connected Meta's Quest headset past December and is expected to person a mobile and desktop web mentation soon. The app lets radical physique avatars and interact with each different successful a virtual world world. In a shareholders gathering successful May, Meta CEO Mark Zuckerberg told shareholders the company's metaverse task is expected to suffer "significant" amounts of wealth for the adjacent 3 to 5 years.

Horizon Worlds has 'not recovered a merchandise marketplace fit'

Issues with Horizon World see a "confusing and frustrating" onboarding experience, Shah said successful 1 memo, The Verge reports. He besides told employees they were not being flexible capable and request to collaborate better.

Perhaps astir telling, Shah writes that the app "has not recovered merchandise marketplace fit."

Meta did not instantly supply remark connected the memos erstwhile contacted by Insider up of publication.

In Shah's memos to employees, helium besides asked wherefore the squad gathering the app wasn't spending a batch of clip connected the app. 

"Why don't we emotion the merchandise we've built truthful overmuch that we usage it each the time," Shah wrote. "The elemental information is, if we don't emotion it, however tin we expect our users to emotion it?" 

Another memo from Shah said Meta was readying to guarantee managers marque their teams usage the app astatine slightest erstwhile a week. 

"Everyone successful this enactment should marque it their ngo to autumn successful emotion with Horizon Worlds," Shah said successful the follow-up memo. "You can't bash that without utilizing it."

The wide prime and graphics of Horizon Worlds has been criticized before.

Zuckerberg was mocked online successful August aft helium shared his Horizon Worlds avatar to users successful France and Spain, the prime drafting comparisons to video crippled graphics from the 1990s. He made different post aboriginal successful the week with a antithetic avatar meant to showcase unreleased graphical improvements.

"The graphics successful Horizon are susceptible of overmuch much — adjacent connected headsets — and Horizon is improving precise quickly," Zuckerberg said aft the backlash. He added that much updates to the app and avatar graphics would beryllium shared astatine Meta's yearly Connect league connected October 11.