God Of War Ragnarök’s $200 Collector’s Edition comes successful a golden embossed box, with a 16-inch replica of Norse deity Thor’s Mjölnir hammer, a acceptable of engraved dwarven dice, downloadable cosmetics, and more. That “and more” ideally volition suck retired immoderate of the sting if you, similar different buyers person reported, unfastened up your $200 container and recognize that not lone is determination nary steelbook show case, but there’s nary crippled code, either.

The steelbook case, integer codification combo was already annoying without this evident manufacturing blunder. When the Ragnarök collector’s variation was announced earlier this summer, with customized items and downloadable contented but nary carnal crippled to plop wrong of the precise costly steelbook case, Ian Walker wrote for Kotaku that “it seems the gaming manufacture is becoming progressively hostile to the conception of ownership, which tin beryllium worrisome arsenic older online storefronts are phased out.”

So you wage a premium for physical, for the $200 cases and the $70 games, but you inactive mightiness not get what you wanted. It appears that astir Collector’s Edition errors impact some a missing steelbook lawsuit and crippled code, but 1 Reddit user, who has since created the Twitter relationship @HelpUsSMS dedicated solely to seeking rectification and compiling examples of akin errors, received two codes for the aforesaid in-game cosmetics alternatively of 1 cosmetic codification and 1 crippled code. And frankincense far, the deficiency of perceived urgency successful Sony’s efforts to resoluteness these issues is lone starring to much frustration.

“Were you capable to get this resolved?” different idiosyncratic asked them.

“In 5-7 days apparently,” they responded.

Other radical study similar waiting times and trouble successful commanding Sony’s contiguous attention.

“It’s unfortunate that Sony has beauteous overmuch gutted their online support. @AskPlayStation nary longer responds, and there’s nary email either,” HelpUsSMS told maine over Twitter. “So we person to either hold connected the phone, oregon hold for an online chat.” And if you’ve ever bought thing before, you cognize however agelong that tin take. Sony did not respond to requests for remark successful clip for publication.