Looking up to 2023 and beyond, businesses worldwide look tons of uncertainty.
One happening volition stay changeless passim this play — customers expect fantabulous experiences erstwhile interacting with a brand. According to Acquia’s latest CX Report, businesses program to prioritize lawsuit retention implicit the adjacent 12 months: 56% program to amended lawsuit experience, and 58% volition absorption much connected lawsuit service.
This should beryllium a communal goal. To upwind a imaginable storm, businesses indispensable support customers by gathering and exceeding lawsuit expectations.
Register contiguous for “Master the CX Trifecta successful 2023: Data, Content & Tech,” presented by Acquia and make the instauration for CX occurrence this twelvemonth and beyond.
Click here to presumption more MarTech webinars.
About the author
Cynthia Ramsaran is manager of customized contented astatine Third Door Media, publishers of Search Engine Land and MarTech. A multi-channel storyteller with implicit 2 decades of editorial/content selling experience, Cynthia’s expertise spans the marketing, technology, finance, manufacturing and gaming industries. She was a writer/producer for CNBC.com and produced thought enactment for KPMG. Cynthia hails from Queens, NY and earned her Bachelor's and MBA from St. John's University.
